FAQ

When can I check in? Your room will be available from 3:00 p.m. on the day of your arrival. If you arrive earlier, we will be happy to store your luggage in our luggage room free of charge.

By what time must the room be vacated (check-out)? We ask that you vacate the room by 11:00 a.m. on the day of departure. Late check-out is available subject to availability. Please contact the front desk the evening before to arrange this.

Does the hotel offer its own parking spaces? Yes, the hotel has outdoor parking spaces right next to the building. The fee for hotel guests is 15 EUR per night. For non-guests parking for a short time, the fee is 10 EUR for 3 hours. There is also a day pass available for 20 EUR. Please drive up to our location at Kaiserallee 2 and take one of the available parking spaces. We will then note your license plate number when you check in.

Are there charging stations for electric vehicles? Modern Type 2 charging stations are available in our parking lot. Billing is handled conveniently and directly through the provider.

How do I get to the hotel by public transportation? The hotel is located just about 300 meters from the “Travemünde Strand” train station. It takes no more than 5 minutes to walk there.

Are all rooms equipped with air conditioning? Yes, all rooms and suites at the Atlantic Grand Hotel feature individually controlled air conditioning for your personal comfort.

Do you offer a selection of different pillows? To help you get a good night’s sleep, we offer a variety of pillows. Choose from options such as neck support pillows, down pillows, or horsehair pillows. Please contact our front desk for more information.

What’s in the minibar, and is it included? Our minibar offers a selection of non-alcoholic beverages. The initial stocking of the minibar is included in the price. Please feel free to call our front desk at any time if you need anything.

Is there a coffee machine in the room? Yes, all of our rooms and suites are equipped with a Nespresso machine. A selection of capsules is available free of charge upon your arrival.

Is room service available for food and drinks? Yes, we are happy to serve food and drinks in your suite or room. This service is available during our restaurant’s operating hours.

Do you have accessible rooms? Yes, we have rooms that are specially designed to meet the needs of guests with limited mobility. Please let us know if you require one when you make your reservation.

Is smoking allowed in the hotel? We have a smoking lounge for our guests located near the front desk. The Atlantic Grand Hotel Travemünde is generally a non-smoking hotel. However, smoking is permitted in outdoor areas and on room balconies. We ask that you always be considerate of other guests.

Which is the largest suite in the hotel? The largest suite in the hotel is our 55-square-meter “Baltic Sea Suite.” The Baltic Sea Suite features a spacious living area, a terrace facing the sea, and a separate bedroom. What makes it special is the unobstructed 180-degree ocean view, with floor-to-ceiling windows overlooking the beach and the sea.

How do guests rate the Atlantic Grand Hotel? We are delighted to receive such high ratings from our guests. For example, we have a rating of 8.7 out of 10 on Booking.com and 4.7 out of 5 on Google. This makes us one of the highest-rated hotels in Travemünde right now. We look forward to your review and feedback.

When and where is breakfast served? We serve our extensive Atlantic Grand breakfast buffet daily from 7:30 AM to 12:00 PM in our restaurant, which offers panoramic views of the beach and the sea. In addition to our breakfast buffet, we offer a selection of à la carte breakfast items. For our breakfast, we place great emphasis on high-quality ingredients sourced from the best regional suppliers.

How much does breakfast cost? Our breakfast can be booked for 24.90 EUR. For non-residents, the price is 29.80 EUR. It includes our extensive breakfast buffet as well as our à la carte breakfast menu. Of course, all food and drinks from our menu are included, along with our selection of champagne. There’s no better way to start your day at the beach!

What are the opening hours for Restaurant Holsteins?
Holsteins Restaurant is open every day from 6:00 PM to 10:00 PM. We ask our guests to arrive for dinner by 9:30 PM. The restaurant is closed on a few days each year when major events are taking place at the hotel. Therefore, we always recommend making a table reservation online or by phone at +49 (0) 4502 308 555.

Do I need to make a reservation at Holstein’s restaurant? We recommend making a dinner reservation, especially on weekends and during the summer season. You can make a reservation online on our website or through the front desk. You can find our current menu on our website under “Dining.”

Do you offer vegetarian, vegan, or gluten-free options? Yes, our kitchen is equipped to accommodate a variety of dietary needs. We offer a selection of vegetarian dishes. If you follow a vegan diet, please let us know in advance, and our kitchen will be happy to prepare suitable dishes for you. If you have any allergies or gluten intolerance, please inform our service staff.

What are the opening hours of the hotel bar, “Seven C’s Bar”? Our bar is open daily from 5:00 p.m. Come enjoy exclusive cocktails, rare whiskeys, and light bar snacks in a relaxed atmosphere.

Should I make a reservation for the Seven C’s Bar? Can I do that even as a walk-in guest?
To be on the safe side, we recommend making a reservation. You can do this online or by phone at +49 (0) 4502 308 555. Walk-in guests are always welcome!

Is there a dress code at the hotel? As a vacation hotel, we don’t have a specific dress code. Just come dressed however you feel comfortable! We ask our guests to refrain from wearing athletic wear or flip-flops to dinner.

What are the opening hours for Atlantic Beauty & SPA? The pool area is open daily from 7:00 AM to 9:00 PM. The sauna area is available starting at 4:00 PM (earlier upon request in case of bad weather).

Can I book massage and beauty treatments in advance? To ensure you get your preferred dates for massages or beauty treatments, we recommend booking online via our website or by calling +49 (0) 4502 308 525.

Are bathrobes and slippers included? A wellness bag containing a fluffy bathrobe, sauna towels, and slippers is provided free of charge.

Is the fitness center free to use? Yes, our fitness center is available to hotel guests at no charge.

Do you offer yoga classes? Yes, our yoga instructor offers yoga classes several times a week. The classes are free for our hotel guests. You can find the schedule under “Spa” and “Yoga” in the navigation menu. A quick registration on the website helps us with planning. Thank you very much!

Are children allowed in the pool area? Children are welcome in the pool area as long as they are supervised by their parents. However, we ask that you be considerate of guests who are seeking peace and relaxation.

Are dogs allowed in the hotel? Dogs are welcome in select room categories. We charge a cleaning fee of €29.00 per night (food not included).

Can I bring my dog into the restaurant? Dogs are allowed to stay at or under the table in the restaurant under their owner’s supervision, provided they do not disturb other guests. However, in the interest of all guests, we recommend leaving dogs in your room during breakfast or your evening visit to the restaurant. Please feel free to contact us for more details about staying with your four-legged friend.

Is there a dog-friendly beach nearby? Yes, the dog-friendly beach in Travemünde is located at Brodtener Ufer/Nordermole. This beach is about a 10-minute walk away.

Can I rent the historic ballroom for private events? Our ballroom offers the perfect setting for weddings and galas for up to 120 guests. For smaller events such as family gatherings and birthdays, we have other rooms available. Our event team will be happy to assist you at veranstaltung@atlantic-grand.de.

Does the hotel offer conference packages? Yes, we offer a variety of conference packages that include room rental, state-of-the-art technology, and catering. Our events team will be happy to assist you at veranstaltung@atlantic-grand.de.

Does the hotel have Wi-Fi? Our high-speed Wi-Fi is available free of charge throughout the hotel. Simply select the “ATLANTIC-Guest” network.

Can I rent bicycles at the hotel? Yes, we offer an in-house rental service for bicycles and e-bikes (for a fee). Maps for tours along the Baltic Sea coast are available at the front desk.

Does the hotel offer a laundry service? We offer a dry cleaning and laundry service. Items dropped off by 9:00 a.m. are usually returned the same evening (except on weekends and holidays).

How far is it to the beach? The hotel is located right on the beach promenade. All you have to do is cross the promenade to reach Travemünde’s fine sandy beach.

As a hotel guest, can I play at a golf course in Travemünde? Yes, our guests are warmly welcomed at the historic Lübeck-Travemünde Golf Club! The 27-hole championship course has been recognized as one of the top 30 courses in Germany and the most beautiful course in Schleswig-Holstein. Through our partnership, you’ll receive a 20% discount on green fees. Please feel free to ask us at the front desk.